Royce Hotel Privacy Policy

Royce Hotel ("we", "us", "the platform") is committed to protecting the personal information of everyone who uses our services. This Privacy Policy applies to all registered players and visitors of the Royce Hotel website and mobile application.

By creating an account or using any part of the platform, you confirm that you have read and understood this policy. If you have questions about any section, contact our support team before registering — their details are at the bottom of this page.

We collect personal information when you register an account, verify your identity, make transactions, or interact with the platform. The categories of data we collect include:

We use the personal information we collect for specific, legitimate purposes related to operating the platform and serving registered players.

• To create and manage your Royce Hotel account and verify your identity through KYC.
• To process deposits and withdrawals in Philippine Peso through verified local channels.
• To send OTP verification codes and account-related notifications via your registered contact details.
• To monitor account activity for security purposes and detect unauthorised access or fraudulent behaviour.
• To comply with legal and regulatory obligations that require us to retain or report certain transaction records.
• To improve the platform experience — analysing how features are used helps us fix problems and build better tools.
• To support responsible gaming by monitoring patterns that may indicate problem gambling behaviour.
• To communicate relevant platform updates, changes to terms, or policy notices.

We do not use your personal data to make automated decisions that significantly affect you without human review.

Royce Hotel does not sell your personal data to third parties. We share data only in the following circumstances and only to the extent necessary:

• Payment processors: Financial data is shared with Philippine banking partners and payment infrastructure providers solely to process your transactions in PHP.
• Identity verification services: KYC document data may be processed by identity verification providers to confirm your identity before your first withdrawal.
• Technology service providers: Platform hosting, security infrastructure, and analytics tools may process technical or usage data under strict data processing agreements.
• Legal obligations: We may be required to disclose data to law enforcement, regulatory bodies, or courts where legally compelled. We cannot decline or limit such requests where required by applicable law.
• Fraud prevention: We may share data with fraud prevention agencies where we reasonably suspect financial crime or platform abuse.

Royce Hotel takes the security of your personal data seriously. We use technical and organisational measures to protect information from unauthorised access, loss, or misuse.

• All data transmitted between your device and the platform is protected by SSL (Secure Socket Layer) encryption.
• Account access is protected by password authentication, with OTP required for sensitive actions like password changes and first withdrawals.
• The mobile app supports biometric login (fingerprint or face authentication) as an additional access control layer.
• Account activity is monitored in real time for unusual patterns that may indicate unauthorised access.
• Internal access to player data is restricted to authorised personnel on a need-to-know basis.

While we apply strong security practices, no platform can guarantee absolute security. If you suspect that your account has been compromised, contact support immediately and change your password.

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by legal or regulatory obligations.

• Account and identity data is retained for the duration of your account and for a period thereafter as required by applicable record-keeping rules.
• Transaction records are retained in line with financial record-keeping requirements applicable to Philippine online transactions.
• KYC verification documents are retained for the legally required minimum period following account closure.
• Technical and usage data is typically retained for shorter periods unless it forms part of a fraud or security investigation.

As a registered player, you have rights in relation to the personal data we hold about you. You may exercise these rights by contacting our support team.

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: If any data we hold is inaccurate or incomplete, you can request that we correct it.
• Right to deletion: You can request deletion of personal data that is no longer needed, subject to our legal retention obligations.
• Right to object: You can object to specific uses of your data, particularly where processing is based on legitimate interest.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time — though this will not affect processing carried out before the withdrawal.

To submit a data request, contact our support team at the email shown in the footer of this page. We will respond within a reasonable timeframe in line with applicable data protection practices.

The Royce Hotel website uses cookies — small data files stored on your browser or device — to help the platform function properly and improve your experience.

• Essential cookies: Required for the platform to function. These include session management, security tokens, and login state. You cannot opt out of these without affecting platform functionality.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited, how long sessions last, and where users exit. This data is aggregated and anonymised.
• Performance cookies: Help us identify technical issues and measure how quickly the platform loads on different devices and networks.

You can manage or clear cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use the platform normally.

The Royce Hotel platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21.

Age verification is part of the account registration and KYC process. If we discover that an account was created by or for a person under 21, we will close the account immediately, retain only the data required to investigate the matter, and delete the rest. Any balance or winnings associated with the account will be forfeited.

If you are a parent or guardian and believe a minor has created an account on Royce Hotel, please contact our support team immediately.

Royce Hotel may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When changes are made, the updated policy will be published on this page with a revised date.

For significant changes — particularly those that affect how we use your personal data — we may also notify registered players directly through the platform or via their registered email address. Your continued use of the platform after an update constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or want to exercise any of your data rights, you can reach our support team at:

For general platform questions, you can also visit the FAQ page or review the Terms and Conditions which cover related account and platform policies.