Find answers to the most common questions about registration, login, account management, deposits, withdrawals, games, responsible gaming, and technical support at Royce Hotel.
Go to the Register page and fill in your details: first name, last name, email, Philippine mobile number, date of birth, username, and password. Make sure the information matches your government ID — it will be verified during KYC. You must be 21 years or older. After filling in the form, verify your mobile number with an OTP code, and your account will be activated immediately.
On the Login page, click "Forgot your password?" and follow the recovery steps. You'll be asked to verify your identity using your registered mobile number (via OTP) or email. Once verified, you can set a new password. If this doesn't work, contact support at [email protected] with your registered email address.
No. Each person is allowed one Royce Hotel account. Creating multiple accounts, including duplicate accounts after a password change, violates the Terms and Conditions. If multiple accounts are detected, all associated accounts will be suspended and balances forfeited. If you're having trouble accessing your existing account, contact support instead of creating a new one.
OTP (One-Time Password) login sends a unique code to your registered Philippine mobile number each time you log in. It's not required — you can continue using your username/email and password combination. However, OTP login adds an extra layer of security and is recommended, especially if you play from shared devices or public networks. Enable it from your account settings on the Login page or ask support to set it up.
Visit the Download page to get the latest version of the Royce Hotel app for your device. Install it, log in with your account credentials (same username/email and password you use on the website), and you're ready to play. The app supports biometric login (fingerprint/face) for extra convenience, and it provides a smoother experience than the mobile browser for Filipino players in Manila, Cebu, Davao, and other areas.
Royce Hotel accepts deposits in Philippine Peso (PHP) via Philippine bank transfer channels (InstaPay, PESONet) and verified local e-wallets such as GCash and Maya. All transactions are processed in PHP. Credit cards and cryptocurrency are not accepted for deposits. Choose the method that's most convenient for you — most Philippine players use bank transfers or e-wallets for speed and security.
Yes. The minimum deposit amount is shown on the cashier page when you start a deposit. Minimum amounts may vary depending on your chosen payment method. Check the deposit page within your account for the exact minimum for your preferred method.
Most deposits via Philippine bank transfer or e-wallet arrive within minutes to a few hours. Once confirmed, your balance updates immediately and you can start playing. If your deposit hasn't arrived within 24 hours, check your bank or e-wallet transaction record, and contact support at [email protected] with proof of payment.
Visit the Withdrawal page or go to the withdrawal section in your account. Enter the amount you want to withdraw, choose your destination bank account or verified e-wallet, and confirm. Full details on the withdrawal process, including documentation requirements and turnaround times, are available on the Withdrawal page.
Yes. KYC (Know Your Customer) identity verification must be completed before your first withdrawal. You'll be asked to upload a valid government-issued ID (passport, driver's license, or National ID). This is a standard security measure to verify your identity and protect your account. Complete it as soon as possible to avoid delays when you want to cash out.
Withdrawal times depend on your chosen method. Most Philippine bank transfers and e-wallet withdrawals are processed within 24 to 48 business hours. Public holidays and weekends may add extra time. Check the Withdrawal page for exact processing times for your chosen destination. Always ensure your withdrawal details are correct to avoid delays.
Royce Hotel offers a wide variety of games: slots (classic and modern themes), live casino (baccarat, roulette, blackjack, live game shows), sports betting (PBA, NBA, boxing, esports, football and international leagues), eBingo, and online poker. Visit the Casino, Sports, and Bet pages to explore what's available. New games are added regularly.
Log in to your account and go to the Sports section. Browse available matches and leagues (PBA, NBA, boxing, esports, etc.), select your market (moneyline, handicap, over/under, etc.), enter your stake in PHP, and confirm your bet. Your betslip will show potential winnings based on the odds. Check the sports betting page for more details on available markets and bet types.
Royce Hotel has a tiered VIP programme where your account automatically participates based on your activity. As you play and wager, you progress through tiers and unlock benefits like faster withdrawals, enhanced customer support, and exclusive features. Visit the VIP page to see the details of each tier and what you need to do to advance.
Royce Hotel provides deposit limits (daily, weekly, monthly), loss limits, session reminders, cooling-off periods (temporary account restrictions), and self-exclusion (longer-term account closure). All these tools are available from your account settings or by contacting support. For a full explanation of each tool and how to use it, visit the Responsible Gaming page.
If you're worried about your gaming, reach out to our support team at [email protected] or a trusted person in your life. Royce Hotel can help you set up a deposit limit or cooling-off period — contact support with your request. There is no judgment — we take responsible gaming seriously. For more resources, visit the Responsible Gaming page.
You must be at least 21 years old to create and use a Royce Hotel account. Age is verified during the KYC process before your first withdrawal. Accounts found to belong to underage players are closed immediately and balances forfeited. Gaming is for adults 21+ only.
First, check your internet connection — make sure you have a stable signal. Try clearing your browser cache and cookies, or close the app completely and reopen it. If using a browser, try a different browser or switch to the Royce Hotel app for a more reliable experience. If the problem persists, contact support at [email protected] and describe what's happening.
Check that you've entered your username (or email) and password correctly — caps lock matters. If you still can't log in, use the "Forgot your password?" link on the Login page to reset your password. If you're using OTP login and aren't receiving the code, make sure your registered Philippine mobile number is active and try requesting a new OTP code. If all else fails, contact support.
Yes. Royce Hotel uses SSL encryption to protect all data transmitted between your device and our servers. Your account is further protected by OTP-based verification and KYC identity checks. Never share your password or OTP codes with anyone — Royce Hotel support staff will never ask for them. For more on account security, visit the Login page.
Yes. You can reach our support team by emailing [email protected] with your registered account email address and a description of your issue. Include your registered account email in your message so we can assist you quickly. Response times are usually within 24 hours during business days.
The reasons Filipino players prefer Royce Hotel for online gaming.
Create your free account and get full access to sports betting, live casino, slots, and eBingo in Philippine Peso.
Open to Filipino players 21 and above. Gaming involves financial risk — play within your means.